General FAQs


What are your hours?

Our corporate office is open between 8:30 a.m. and 6:30 p.m. EST.

Where are you located?

Our corporate office is located at 6333 Hudson Crossing Parkway, Hudson, OH 44236. We also have 2 additional warehouses located at:

 

  • • 8551-1 Westside Industrial Drive, Jacksonville, FL 32219

  • • 895 South Rockefeller Ave., Suites 105 & 106, Ontario, CA 91761
  • Can I pick up my order at one of your locations?

    Yes, orders can be picked up at any of our locations. Please call 866.528.2144 to place your order and schedule a pickup time between 8:30 a.m. and 5 p.m. local time. Pickup locations:

     

    • • 6333 Hudson Crossing Parkway, Hudson, OH 44236

    • • 8501-3 Westside Industrial Drive, Jacksonville, FL 32219

    • • 895 South Rockefeller Ave., Suites 105 & 106, Ontario, CA 91761

    How do I order a catalog?

    Use this form to request a catalog, or contact a customer service representative at 866.528.2144.

    What if I can't find what I'm looking for?

    Our customer service team will be happy to help you find the product you need. Just call 866.528.2144 or use our Live Chat to request assistance.

    When will my order ship?

    Orders placed by 6 p.m. EST or 5 p.m. PST on in-stock items are shipped the same day.

    What happens if a product I order is backordered?

    Most backordered merchandise ships within 2 to 8 days of the original order date. We will not charge your account or credit card until the item ships, and we never charge additional shipping costs for backordered items. Once your backordered product ships, we'll send you a confirmation email with tracking information.

    How will my order be shipped?

    Meyer Physical Therapy ships via FedEx, UPS, USPS and LTL. Shipping charges are based on the destination and order size. We choose the most economical method available. Once your order has shipped, you will receive an email with the delivery method and tracking information.

    What if I need my order sooner?

    Expedited shipping is available at an additional cost. Please mention you would like expedited shipping when placing your order and a customer service representative will be happy to discuss alternative shipping options with you.

    What are your standard shipping charges?

     

    • • $10.75 for orders $0 - $50

    • • $14.00 for orders $50 - $100
       
    • • $18.00 for orders $100 - $200
       
    • • $20.25 for orders $200+

    How long will it take to receive my order?

    Most orders will arrive in 1 to 3 business days.

    Will I be able to track my order online?

    Yes, we'll send you a confirmation email with tracking information whenever your order is shipped using standard shipping methods (FedEx, UPS and USPS). If your order ships LTL, please contact our customer service team at 866.528.2144 for tracking information.

    What is your return policy?

    We will exchange or reimburse you for any product (freight not included) returned within 30 days. A 15% restocking fee will be applied after 30 days, and a 25% fee will be applied after 60 days. No returns will be accepted after 90 days. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All returns must be unopened, not expired and in salable condition. So we can better serve you, please call 866.528.2144 for assistance with returns on merchandise purchased more than 30 days ago. If you have any questions or concerns about a product under warranty, please call us for further assistance.

    What type of payment do you accept online?

    We accept MasterCard, Visa, American Express and Discover. If you have a preapproved account, you may also order online and send us a check by mail.

    Do you offer volume discounts?

    Yes, volume discounts may be available. Please call 866.528.2144 to discuss pricing options with your account manager.

    What if I receive a damaged product or a product I didn't order?

    We take great care in filling, checking and packing all orders. The carrier, however, is responsible for merchandise after it leaves our warehouse, and, on rare occasions, a package may be damaged or lost in transit. For your protection, please follow these procedures:

     

    • • Carefully inspect each carton for damage.

    • • Check the shipment against the carrier's delivery receipt to make sure you have received all cartons listed.

    • • Have the driver note shortages or damage, even if slight, on the delivery receipt.

    • • Immediately after delivery, open all cartons and inspect for concealed damage. If you find any damage, DO NOT discard the cartons or any contents of your package.

    • • Please contact a customer service representative immediately at 866.528.2144, and we will assist you further.

    Do you ship internationally?

    No, we do not ship internationally at this time. Please call a customer service representative at 866.528.2144 to discuss other possible options.

    Do I need an account to order?

    No, but you will need a valid email address to place an order online.

    How do I set up an account?

    It's easy! Click here to set up an account.

    I have an account but forgot my password. How do I reset it?

    Resetting your password is easy. Click here to have password reset instructions emailed to you.