Live Chat FAQs


When can I talk to a customer service representative via Live Chat?

You can chat with someone from the Meyer Physical Therapy customer service team in Hudson, Ohio, from 8:30 a.m. to 6:30 p.m. EST (5:30 a.m. to 3:30 p.m. PST), Monday through Friday. But even when we're offline, you can still submit a question, comment or request via the Live Chat window and we will contact you during the next business day. If you forget to provide your phone number in your message, we will reply to your message via email.

What can you help me with via Live Chat?

Our highly knowledgeable customer service representatives can address almost all your product, account, order and delivery questions via Live Chat. When necessary, and with your permission, our team can take temporary control of your browser to point you to specific pages on our site. We can also help you select products and check out so your online experience will be as smooth as possible.

Can you help me complete my order over Live Chat?

Certainly. Our chat software allows us to open product pages on your browser, place items in your cart and guide you through the checkout process. So no matter where you're at in the ordering process, we're here to help.

When Live Chat is not available, how can I reach you?

You can email us anytime, or call 866.528.2144 between 8:30 a.m. and 6:30 p.m. EST (5:30 a.m. and 3:30 p.m. PST), Monday through Friday.