Our corporate office is open between 8:30 a.m. and 6:30 p.m. EST.
Our corporate office is located at 6333 Hudson Crossing Parkway, Hudson, OH 44236. We also have 2 additional warehouses located at:
Yes, orders can be picked up at any of our locations. Please call 866.528.2144 to place your order and schedule a pickup time between 8:30 a.m. and 5 p.m. local time. Pickup locations:
Our customer service team will be happy to help you find the product you need. Just call 866.528.2144 or use our Live Chat to request assistance.
Orders placed by 6 p.m. EST or 5 p.m. PST on in-stock items are shipped the same day.
Most backordered merchandise ships within 2 to 8 days of the original order date. We will not charge your account or credit card until the item ships, and we never charge additional shipping costs for backordered items. Once your backordered product ships, we'll send you a confirmation email with tracking information.
Meyer Physical Therapy ships via FedEx, UPS, USPS and LTL. Shipping charges are based on the destination and order size. We choose the most economical method available. Once your order has shipped, you will receive an email with the delivery method and tracking information.
Expedited shipping is available at an additional cost. Please mention you would like expedited shipping when placing your order and a customer service representative will be happy to discuss alternative shipping options with you.
Most orders will arrive in 1 to 3 business days.
Yes, we'll send you a confirmation email with tracking information whenever your order is shipped using standard shipping methods (FedEx, UPS and USPS). If your order ships LTL, please contact our customer service team at 866.528.2144 for tracking information.
We will exchange or reimburse you for any product (freight not included) returned within 30 days. A 15% restocking fee will be applied after 30 days, and a 25% fee will be applied after 60 days. No returns will be accepted after 90 days. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All returns must be unopened, not expired and in salable condition. So we can better serve you, please call 866.528.2144 for assistance with returns on merchandise purchased more than 30 days ago. If you have any questions or concerns about a product under warranty, please call us for further assistance.
We accept MasterCard, Visa, American Express and Discover. If you have a preapproved account, you may also order online and send us a check by mail.
Yes, volume discounts may be available. Please call 866.528.2144 to discuss pricing options with your account manager.
We take great care in filling, checking and packing all orders. The carrier, however, is responsible for merchandise after it leaves our warehouse, and, on rare occasions, a package may be damaged or lost in transit. For your protection, please follow these procedures:
No, we do not ship internationally at this time. Please call a customer service representative at 866.528.2144 to discuss other possible options.
No, but you will need a valid email address to place an order online.
It's easy! Click here to set up an account.
Resetting your password is easy. Click here to have password reset instructions emailed to you.